Not resolved
1 comment

Do not order online from this store.You will actually be ordering from Cymax Stores.

Research "Cymax Stores Reviews". It has been a nightmare dealing with this company. I placed an order on Jan. 1/11, believing that I would be receiving the baby furniture in time before my due date.

It is now April 6th, and still no furniture. Called customer service, only to speak to someone from India who hung up on me because he was overwhelmed and had no idea what to do. All my emails sent to customer service were unanswered. The only time I was able to get a response is when I filed a complaint with the BBB.

I received a response from Cymax Stores asking if I wanted to "put in another order" for the order I already had ordered...doesn't make any sense. Was told that it will be only be 2-3 days before it will be shipped...shouldn't it have been shipped when I had initially placed the order three months ago? Why did I have to wait so long and have to resort to filing a complaint with the BBB? Please save yourself some stress and order from a more reputable store.

It was my fault for not researching before placing my order. Do your research!

***Also, after making this purchase, my husband's credit card company called to tell us there were fraudulent charges on his card. It happened soon after we made this purchase. This was the only time we had made a online purchase with his card as we are very wary to make purchases online.

There has been other complaints about the same issue I have read online, so this seems to be a major issue with Cymax Stores.Not sure why this company is still in business.

Had an Experience with Lussobaby?

Write a review


Terms of Service
Post Comment

I have had the same experience.Crib ordered, my CC charged, yet 2 weeks here and NO crib.

So upsetting..

Called customer service at the store several times and NO call back.So rude..I am cancelling my order today and advise others to beware.

You May Also Like

Tr Realty - Review in Real Estate category from San Bernardino, California Tr Realty "TR REALTY LAS VEGAS NEVADA. Bradford Roberts writes fake reviews for himself on zillow. What a ***. His agents litigate with clients and he encourages that. He pays yelp to..." Read more The Camp Transformation Center - Unethical-Unprofessional Business! Stay clear from The Camp-Temecula and all other Southern California Locations The Camp Transformation Center "NO NO NO! DO NOT WASTE YOUR MONEY! Stay far away from this place! There's a reason they are not part of the BBB! They do not run..." Read more Ditech worest mortgage co EVER!THEY NEED SUED AND SHUT DOWN! Ditech "The lack of communication, knowledge, customer service and supervisors is the worst. I have been promised in last year a supervisor will call back, or they will mail me an..." Read more Dimeo Farms - DiMeo lie to a six year old Dimeo Farms "Yes,, he lie to a six year old girl name Lola,,,she had six months of cancer treatments,,both of her parents took an early retirement to spend time with her,she wanted..." Read more Value City Furniture - Peeling "So called" leather furniture... Value City Furniture "When I purchased my what it said was leather sofa set i fell in love with it, 3 years later I see where its peeling along the seams and small..." Read more New Balance - Almost $200.00 for 928v3 and start coming unglued! New Balance "I am more then fed up , disappointed and angry about the quality of new balance 928v3 foot ware. I have only been buying new balance for years and at..." Read more Cengage Learning - TEST AND QUIZ ANSWERS GRADED WRONGLY Cengage Learning "I've taken several tests and quizzes and Cengage software graded my correct answers as wrong and when it showed the correct answers, they were my right answers. I wonder how..." Read more Whirlpool - Stainless French door refrigerator with drawer freezer Whirlpool "We have continuous ice accumulation that melts under the freezer drawer leaking water intermittently onto our tile floor, creating a slip and fall hazard. We have to fully defrost the..." Read more